Building a Community Through Service Design and Responsiveness to Emotions

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dc.contributor.authorSoto, Mariluz
dc.contributor.authorMollenhauer, Katherine
dc.contributor.authorMiettinen, Satu
dc.contributor.authorSarantou, Melanie
dc.date.accessioned2022-03-14T15:31:42Z
dc.date.available2022-03-14T15:31:42Z
dc.date.issued2021
dc.description.abstractThis chapter focuses on decolonising practices in service design in a quality certification project carried out for a Master of Design programme in Chile. The process resulted in a change of perspective, from that of a strict and formal quality certification process of a postgraduate programme, which is a requirement in the Chilean education system, to one that involved the co-definition and co-creation of a community. Measures of improvement of the programme were explored by integrating sensitive and fundamental emotions identified by the students, graduates and teachers of the programme. The research methods for data collection included workshops, surveys and collecting testimonials. Significant findings illuminated the role of the service designer/facilitator as the promoter of dialogue and creator of an optimal atmosphere for co-creation, and how decolonising approaches in service design through a continuous process of reflection on achievements and emotional and behavioural processes strengthened a sense of belonging and collaboration throughout the process.es
dc.description.versionVersión Publicadaes
dc.identifier.citationSoto, M., Mollenhauer, K., Miettinen, S., & Sarantou, M. (2021) Building a community through service design and responsiveness to emotions. In T. Seppälä, M. Sarantou, & S. Miettinen (2021) Arts-Based Methods for Decolonising Participatory Research. London: Routledge. (adjunto pdf - Libro Open Access - https://www.taylorfrancis.com/chapters/oa-edit/10.4324/9781003053408-9/building-community-service-design-responsiveness-emotions-mariluz-soto-hormazábal-katherine-mollenhauer-satu-miettinen-melanie-sarantou?context=ubx&refId=72f79es
dc.identifier.urihttps://doi.org/10.4324/9781003053408-7es
dc.identifier.urihttp://hdl.handle.net/11447/5710
dc.language.isoenes
dc.subjectCommunityes
dc.subjectEmotionses
dc.subjectService Designes
dc.titleBuilding a Community Through Service Design and Responsiveness to Emotionses
dc.typeBook chapteres
dcterms.sourceArts-Based Methods for Decolonising Participatory Research.es

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