Building a Community Through Service Design and Responsiveness to Emotions
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Abstract
This chapter focuses on decolonising practices in service design in a quality certification project carried out for a Master of Design programme in Chile. The process resulted in a change of perspecti...
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Citation
Soto, M., Mollenhauer, K., Miettinen, S., & Sarantou, M. (2021) Building a community through service design and responsiveness to emotions. In T. Seppälä, M. Sarantou, & S. Miettinen (2021) Arts-Based Methods for Decolonising Participatory Research. London: Routledge. (adjunto pdf - Libro Open Access - https://www.taylorfrancis.com/chapters/oa-edit/10.4324/9781003053408-9/building-community-service-design-responsiveness-emotions-mariluz-soto-hormazábal-katherine-mollenhauer-satu-miettinen-melanie-sarantou?context=ubx&refId=72f79
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