Reacting to criticism: What motivates top leaders to respond substantively to negative social performance feedback?

Chliova, Myrto; Cacciotti, Gabriella; Kautonen, Teemu; Pavez, Ignacio

Publication:
Reacting to criticism: What motivates top leaders to respond substantively to negative social performance feedback?

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1-s2.0-S0148296324005095-main.pdf (1.21 MB)

Date

2025

Type:

Article

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Artículos Economía y Negocios

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1

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item.page.doiurl

https://doi.org/10.1016/j.jbusres.2024.115005

URI

https://hdl.handle.net/11447/10834

item.page.extent

15 p.

item.page.accessRights

Acceso abierto

Abstract

The responses of organizations in situations of negative feedback from stakeholders are attracting increasing scholarly and societal attention. The literature has so far largely focused on situational...

Citation

Chliova, M., Cacciotti, G., Kautonen, T., & Pavez, I. (2025). Reacting to criticism: What motivates top leaders to respond substantively to negative social performance feedback? Journal of Business Research, 186, 115005. https://doi.org/10.1016/j.jbusres.2024.115005

Keywords

Social performance , Feedback , Substantive response , Stakeholder theory , Trait activation theory

item.page.dc.rights

Atribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)

item.page.dc.rights.url

http://creativecommons.org/licenses/by-nc-sa/3.0/cl/

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