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Understanding the use/non-use of an internet-based intervention complementing standard depression treatment: A qualitative study of user's experiences

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dc.contributor.authorFernández, Olga
dc.contributor.authorPérez, J. Carola
dc.contributor.authorFernández, Sofía
dc.contributor.authorKrause, Mariane
dc.contributor.authorCáceres, Cristián
dc.contributor.authorEspinosa-Duque, Daniel
dc.date.accessioned2024-05-30T19:17:28Z
dc.date.available2024-05-30T19:17:28Z
dc.date.issued2023
dc.description.abstractIntroduction: There is sufficient evidence about the effectiveness of internet-based interventions; however, the users’ level of adoption and utilization remains low, with this phenomenon requiring adequate explanation. Objective: The aim of this qualitative study was to explore the users’ perceptions and experience of a web-based program (ASCENSO), designed to complement (usual) in-person depression treatment. Method: Twelve participants of the ASCENSO program, comprised of adult individuals (M = 44.3, SD = 13.4) of both genders (67% women) undergoing treatment for depression, were interviewed through semistructured interviews. The data obtained from these interviews were analyzed utilizing a constructivist grounded theory approach. The interviews were tran scribed and analyzed by trained coders. A constant comparative analysis of emergent themes was conducted. Results: These show that users employ and appreciate the program when their interaction with it emulates a “humanized relationship,” that is, when the program is proactive in assisting users with their requests and when it responds in a pertinent and individualized manner to their emotional states and needs. Conclusions: Our findings highlight the challenges associated with the development of algorithms capable of attracting different potential users. These should be designed to generate a virtual relationship that emulates human interaction and targets the characteristics of each user, for example, considering the specific phenomenology of their health condition, their present emotional states, and perceived needs. Elements that will vary as mental symptomatology evolve.
dc.description.sponsorshipAgencia Nacional de Investigación y Desarrollo
dc.description.versionVersión publicada
dc.format.extent12 p.
dc.identifier.citationFernández, O., Pérez, J. C., Fernández, S., Krause, M., Cáceres, C., & Espinosa-Duque, D. (2023). Understanding the use/non-use of an internet-based intervention complementing standard depression treatment: A qualitative study of user's experiences. Digital health, 9, 20552076231203920.
dc.identifier.doihttps://doi.org/10.1177/20552076231203920
dc.identifier.issn2055-2076
dc.identifier.urihttps://hdl.handle.net/11447/8963
dc.language.isoen
dc.rightsAtribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/cl/
dc.subjecteHealth
dc.subjectInternet-based intervention
dc.subjectMajor depressive disorder
dc.subjectPatient acceptance of healthcare
dc.subjectQualitative research
dc.subjectUsers’ perception
dc.titleUnderstanding the use/non-use of an internet-based intervention complementing standard depression treatment: A qualitative study of user's experiences
dc.typeArticle
dcterms.accessRightsAcceso abierto
dcterms.sourceDigital Health
dspace.entity.typePublication
relation.isAuthorOfPublication7422bcc4-bbeb-4931-b493-64b561094c24
relation.isAuthorOfPublication.latestForDiscovery7422bcc4-bbeb-4931-b493-64b561094c24

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