Person: Salvaj, Erica
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Publication Crises conducting stakeholder salience: shifts in the evolution of private universities’ governance in Latin America(2021) González-Pérez, María Alejandra; Cordova, Miguel; Hermans, Michel; Nava-Aguirre, Karla María; Monje Cueto, Fabiola; Mingo, Santiago; Tobon, Santiago; Rodríguez, Carlos Adrián; Salvaj, Erica; Floriani, Dinora Eliete; Salvaj, EricaPurpose – This study aims to build on embedded approaches to stakeholder management and examines how organizational decision-makers consider social responsibility toward proximal stakeholders in crises that encompass an entire system of stakeholder relationships. Design/methodology/approach – Within a criterion-based sample of eight Latin American private universities, this paper develops in-depth exploratory case studies to examine the prioritization of stakeholders in higher education institutions’ decision-making during the outbreak of the COVID-19 crisis. Findings – Contrary to the notion that during crises organizations prioritize stakeholders that provide resources that are critical to survival, this study finds that in contextual crises stakeholder management is informed by social responsibility. In addition, the findings suggest that crises may be tipping points for changes toward mission-driven approaches to governance. Practical implications – Acknowledging the roles of social responsibility and proximity in stakeholder management during contextual crises allows for more informed governance of organizations that face disruptions in their system of stakeholder relations. Originality/value – This study contributes unique insights into the decision-maker’s prioritization of stakeholders during the COVID-19 crisis. The uncertainty associated with the emerging ‘‘new normal’’ allowed for an extreme test of socially embedded versus resource-oriented approaches to stakeholder managementPublication COVID-19 and higher education: responding to local demands and the consolidation of e-internationalization in Latin American universities(2021) Cordova, Miguel; Floriani, Dinorá Eliete; González-Pérez, Maria Alejandra; Hermans, Michel; Mingo, Santiago; Monje-Cueto, Fabiola; Nava-Aguirre, Karla Maria; Rodriguez, Carlos Adrian; Salvaj, Erica19 pandemic by higher education institutions (HEIs) in Latin America. Design/methodology/approach – This study is based on information from eight leading Latin American private universities. The data were obtained from official sources such as institutional communications and university administrators. Findings – The authors identify two main issues that HEIs should consider while responding to the pandemic. First, greater attention and resource allocation to the universities’ main local stakeholders can affect traditional internationalization activities. Second, a focus on revitalizing foreign partnerships and strengthening “virtual internationalization” can help maintain and eventually increase international presence. Research limitations/implications – While this study analyses how these Latin American HEIs responded during the initial stages of the COVID-19 outbreak, it is important to conduct follow-up studies to shed light on how HEIs are adapting to the COVID-19 crisis as it continues to unfold. Originality/value – This study is based on unique information gathered from leading private, not-for-profit HEIs in Latin America, which, contrary to state-owned HEIs or other private institutions in developed economies, have exhibited different means and conditions to respond to the coronavirus outbreak. Finally, the authors contribute to the literature on the internationalization of HEIs by discussing the role of a significant disruptive event on the internationalization of higher education and, particularly, business schools