Gerea, CarmenHerskovic, ValeriaRodríguez, María FernandaCajamarca, GabrielaGajardo, Rodrigo2024-05-172024-05-172023Sage Open, 13(3).https://hdl.handle.net/11447/8829Collaboration between designers and craftspeople, or designers and small manufacturers, is a strategy aiming to revive the local manufacturing industry in countries impacted by post-industrial economic challenges. In this paper we examine a local initiative—a community of practice (CoP) composed of designers and craftspeople—by studying how they have used technology to collaborate, in order to identify opportunities for long-term growth of this community. To gain a deep understanding of the dynamics in the community, the collaboration process during the workshop and after it, we used a three-phase qualitative research strategy. We conducted interviews with the participants and staff, analyzed an 11-month period of communications in the WhatsApp group and, finally, conducted a co-design session. We identify opportunities and challenges related to the design and implementation of a personalized collaborative system that fulfills the needs of the users as individuals and community members.14 p.enAtribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)Digital transformationSmall manufacturingCommunity of practiceCollaborative systemsInnovationArticlehttps://doi.org/10.1177/21582440231194191